Condition Guide — What Our Grades Mean

Every device we sell is tested, graded and restored by our Auckland technicians. The condition grade describes cosmetic appearance only — every grade is 100% functional, fully tested and covered by our 12-month warranty.

Like New

Screen: No scratches, pristine.
Case/Body: Minimal to no signs of wear, invisible from a 12-inch distance. Like-new look & feel.

Very Good

Screen: Barely visible micro scratches — hardly visible even when the screen is off. 100% functional.
Case/Body: Light scratches hardly visible from a 12-inch distance, and no dents. Light signs of use.

Good

Screen: Micro scratches that are invisible when the screen is on. 100% functional.
Case/Body: Visible scratches from a 12-inch distance and possible dents. Fully functional with visible cosmetic wear.

Brand New

Accessories such as cases, screen protectors and cables are brand new, unused stock.

What about battery health?

Every phone listing shows its battery health. 100% means a new or nearly-new battery; 80% means the battery holds at least 80% of its original capacity — Apple's own threshold for a healthy battery. If a battery falls below spec during the warranty period due to a fault, it's covered.

Our promise

• Every device is tested and graded by technicians before it ships
• 12-month Return-to-Base warranty on all devices
• 15-day change-of-mind returns — see our Returns & Warranty Policy